Privacy Policy

Introduction

Welcome to the Privacy Policy for VeloCity. We are committed to protecting the privacy of our riders' personal information and trip data. This policy explains how we process your information when you rent our bikes and scooters, use our website and mobile application, or interact with our services.

Information We Collect

We may collect and process the following information:

• Rider contact information and account details (e.g., name, email, phone number, government-issued ID)
• Your ride history, including vehicle type, trip duration, start/end locations, and routes taken
• Payment information for your rides (processed via secure payment gateways)
• Trip details such as booking time, vehicle ID, billing details, and applicable promotions
• Real-time geolocation data from your device (while using the app) and from the vehicle's IoT device
• Driver's license information, where required for specific vehicle models
• Technical data such as your IP address, device type, and operating system information
• App and website usage analytics collected via cookies and other tracking technologies
• Rider reviews and customer service feedback

How We Use Your Information

Your data allows us to:

• Process your ride bookings, manage payments, and facilitate the remote unlocking and locking of vehicles
• Ensure vehicle availability, suggest nearby hubs, and manage our fleet effectively
• Manage your ride details, trip history, and provide you with invoices and summaries
• Improve our vehicle fleet, service areas, app features, and overall operational efficiency
• Send you booking confirmations, ride summaries, critical safety information, and promotional offers
• Provide seamless 24/7 customer support, including emergency SOS response and roadside assistance
• Monitor for fraud, prevent theft, and ensure the safety and security of our riders and fleet
• Comply with legal, regulatory, and transportation-related requirements in India

Data Security

We implement robust security measures for rider data, including end-to-end encryption for data transmission, secure cloud storage, and restricted internal access to sensitive information. All rider records and trip data are protected with the utmost confidentiality.

Data Sharing

Information is shared only with necessary service providers (e.g., payment processors, cloud hosting services, insurance partners) under strict confidentiality agreements. We may be required to share certain data with municipal or law enforcement authorities as required by law. We will never sell rider data. Aggregated, anonymized trip data may be used to analyze urban mobility patterns and improve our services.

Your Rights

As a VeloCity rider, you can:

• Request access to your personal data and ride history
• Update your personal, payment, and driver's license information
• Opt out of promotional marketing communications at any time
• Request the deletion of your account data, subject to legal and operational record-keeping requirements
• Manage any rider reviews you have submitted
• Continue to receive essential service-related communications (e.g., ride summaries, policy updates, safety alerts) even if you opt out of marketing

Changes to Our Policy

Policy revisions will be communicated to riders via email or prominent notifications on the app and website. The effective date at the top of this document will be updated. Your continued use of our app and services signifies your acceptance of these updated terms.